{"id":10263,"date":"2024-07-26T09:04:49","date_gmt":"2024-07-26T09:04:49","guid":{"rendered":"https:\/\/idea-m.com\/?page_id=10263"},"modified":"2024-10-15T12:24:28","modified_gmt":"2024-10-15T12:24:28","slug":"regulation-of-the-student-complaints-and-objections-management-mechanism","status":"publish","type":"page","link":"https:\/\/idea-m.com\/index.php\/regulation-of-the-student-complaints-and-objections-management-mechanism\/","title":{"rendered":"Student Complaints and Objections Management Mechanism \u00a0"},"content":{"rendered":"
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Regulation of the Student Complaints and Objections Management Mechanism<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t<\/div><\/div><\/div><\/div>
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The Department of Geology and Geoenvironment aims to continuously improve the educational activity and administrative services related to the postgraduate programmes. In order to ensure the efficiency of the learning process, a student-centred approach and the establishment of procedures for the management of student complaints and objections, which are nevertheless governed by principles of transparency and integrity, are essential. The Department’s concern is the prompt and fair handling of these procedures with confidentiality and efficiency, in accordance with the Internal Regulations of the Institution.<\/span>\u00a0<\/span><\/p>\n

Scope of application\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n

This Regulation is addressed to the entire active postgraduate population of the MSc “Industrial and Environmental Applications in Micropaleontology” of the Department of Geology and Geoenvironment. The management mechanisms address any student complaint or objection regarding educational or administrative procedures of the Department. The rights and obligations of students are clearly defined in the MSc’s Operating Regulations and must be taken into account before expressing a complaint or objection. The Chair of the Department is responsible for ensuring the proper functioning of the mechanisms for managing student complaints and objections.<\/span>\u00a0<\/span><\/p>\n

Management Policy and Complaints and Objections Procedure<\/span><\/b>\u00a0<\/span><\/p>\n

The Department’s policy for the management of student complaints and objections is, on the one hand, the resolution of problems at different stages (internal informal or formal procedures) depending on the nature of the issue and, on the other hand, the strict protection of the personal data of the parties involved, as defined by the applicable national legislation. With regard to the PSP, the hierarchically higher competent bodies of the Department for the management and resolution of complaints and objections through internal procedures are the General Assembly and the Head of the Department. The competent bodies are the Coordinating Committee of the PSP, which according to Law 4957\/2022, Article 82, Paragraph 3, “is responsible for the monitoring and coordination of the operation of the programme” and the Director of the PSP, who according to Article 82, Paragraph 4, “may recommend issues concerning the organisation and operation of the programme to the Assembly of the Department<\/span>“.\u00a0<\/span>\u00a0<\/span><\/p>\n

Concerning the external official procedures, the regulatory bodies of the National and Kapodistrian University of Athens are the Committee for Postgraduate Studies, within the framework of the competence given to it by Law 4957\/2022, Article 79, Paragraph 3 “(The Committee) exercises any other competence, defined by the Internal Regulations”, which regulates (Article 79, Paragraph 4) “any other matter related to the organization and operation of postgraduate and doctoral programs of the NKUA”. Finally, the institution of the “Student Advocate” has been established and operates at the NKUA, based on Law 4957\/2022, Article 130.\u00a0<\/span>\u00a0<\/span><\/p>\n

The procedure for the management of student complaints and objections of the MSc “<\/span> Industrial and Environmental Applications in Micropaleontology<\/span> ” is described as follows:\u00a0<\/span>\u00a0<\/span><\/p>\n

Step 1. Internal-Unofficial procedure<\/span><\/i>\u00a0<\/span><\/p>\n

Students may, in the first instance, express any complaints to their assigned <\/span>Academic Advisor,<\/span><\/b> in order to have their problem solved immediately. If the problem is resolved at this stage, without the intervention of a third party, no further action is required.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

Step 2. Internal-Official procedure<\/span><\/i>\u00a0<\/span><\/p>\n

In the case their problem is not resolved at the previous stage, postgraduate students should contact the Coordinating Committee of the PSP. The Director of the PSP examines the problem and takes the necessary steps to resolve it. The student may be invited to express his\/her views prior to the actions of the Director. Thereafter, if the problem under consideration cannot be resolved by the Coordinating Committee, it is within the authority of the Director to introduce the matter to the Department Assembly. The Head of the Department shall investigate the matter and may refer the matter to external bodies and institutions of the School or the University, if necessary.<\/span>\u00a0<\/span><\/p>\n

Step 3. External-Official procedure\u00a0<\/span><\/i>\u00a0<\/span><\/p>\n

In case their problem is not resolved, at the next stage, they can address the five-member Coordinating Committee of the Postgraduate Studies Programme (“CC”) *, which according to Law 4957\/2022, Article 82, paragraph 3 \u00abis responsible for the monitoring and coordination of the operation of the programme\u00bb. Furthermore, if the problem under consideration cannot be solved by the members of the CC, it is the competence of the Director of the CC, according to Article 82, Paragraph 4, \u00abto recommend issues concerning the organization and operation of the MSc to the Assembly of the Department\u00bb. If the Department is unable to resolve their problem, students may send their complaints and objections in writing to the Postgraduate Studies Committee (Committee), within the framework of the competence given to it by Law 4957\/2022, Article 79, paragraph 3 \u00ab(The Committee) shall exercise any other competence, defined by the Internal Regulations\u00bb, which regulates (Article 79, Para. 4) \u00abany other matter related to the organization and operation of postgraduate and doctoral programmes of the Higher Educational Institution.\u00bb.<\/span>\u00a0<\/span><\/p>\n

Finally, the institution of the “Student Advocate” has been established and operates at the NKUA, with the following responsibilities, based on Law 4957\/2022, Article 130:<\/span>\u00a0<\/span><\/p>\n

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  • Investigates cases, on its own initiative or following a student’s report, and mediates with the competent bodies of the institution for their resolution.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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    • Draw up a report which is communicated to the professor concerned or to the relevant administrative department and to the student who submitted the report.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
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      • Provides information to the staff and students of the institution on the functioning, responsibilities and mission of the Student Advocate.<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

        Right of Information<\/span><\/b>\u00a0<\/span><\/p>\n

        Upon completion of the management of each complaint or objection, and depending on the nature of the problem, the postgraduate student is informed of the final decision regarding his\/her issue either by the Coordinating Committee of the MSc or by the Departmental Assembly. This information is given in writing and within a reasonable period of time, depending on the seriousness of the issue and the required management procedure.\u00a0<\/span>\u00a0<\/span><\/p>\n

        Alternative Ways and Procedures for Complaints and Objections\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n

        Postgraduate students have the opportunity to express complaints or objections related to the quality of the educational process followed in the courses of the MSc, as well as the performance of the teaching staff, through the MSc course evaluation system as provided by the Hellenic Authority for Higher Education (HAHE).\u00a0<\/span>\u00a0<\/span><\/p>\n

        Observance, Completion and Revision of the present Regulation\u00a0<\/span><\/b>\u00a0<\/span><\/p>\n

        The Steering Committee of the MSc “Industrial and Environmental Applications in Micropaleontology” is responsible for the maintenance and completion of the present Regulation. The present Regulation for the Operation of the Student Complaints and Complaints Management Mechanism was approved by the General Assembly of the Department of Geology and Geoenvironment on January 18, 2023.<\/span>\u00a0<\/span><\/p>\n\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div>

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